We consider that our customers need to succeed in order for Computer Merchants to succeed. Because of this, our people are all dedicated to creating IT solutions that enable your business to achieve its goals. We are proudly independent, so we’re not tied to any vendor, solution or ideology. Our recommendations draw on enormous experience and expertise of IT as well as a wealth of business skills devoted to finding ways to help you get the most from your IT environment. 

Whether you need to take advantage of temporary or longer term specialist skills, support, maintenance and licensing expertise or just account managers who know vendors’ products and roadmaps inside-out, talk to Computer Merchants. Every time we partner with you on a project, you have access to an extended team of experts. 
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Board of Directors

Norm Jefferies – FAICD, Managing Director

As Managing Director and part-owner of Computer Merchants, Norm Jefferies spends a considerable amount of time meeting with customers and listening carefully to them as they describe their challenges and aspirations. It is this attention, as well as his own experience of business ownership, that helps him create a truly customer-focused business model. In order to delight customers, Norm believes that it is necessary to create a positive company culture, so he ensures that staff are given the tools, systems and processes that enable them to give the best possible service. 

After joining Computer Merchants in a sales role in 1990, as a computer science graduate, Norm Jefferies worked his way to the top and played a major part in building a solid, highly regarded business. Many of the businesses he supported in 1990 are still counted among Computer Merchants’ customers today. Norm is an engaging speaker about the power of goal setting and how to streamline in order to lower the cost of business efficiency. 

Matt Dargie – GAICD, Director, Services & Infrastructure

From beginning as a field technician, Matt Dargie has understood the importance of bringing together technical ability with strong people skills and a sound business understanding. He has developed a team of exceptional services and infrastructure specialists who embody this attitude. Matt’s interest in how systems and technologies are put together inevitably draws in the other critical elements of people and processes. This ensures that every Computer Merchants project and service is focused on adding value to the customer and using technology to drive success. 

Matt Dargie has been a part of Computer Merchants’ success since 1995 and is now a part-owner of the business. He firmly believes that it is by continually empowering customers to succeed that Computer Merchants remain a thriving services and solutions provider. Matt is a graduate of AICD and is a compelling speaker about the need to integrate people and culture to achieve success with IT solutions. 

Mark Loparow – GAICD, Director, Marketing

When Mark joined Computer Merchants in 1997 after working as a teacher, he brought a communication style that supports our customer relationships: clear, plain English and the ability to explain complex technology concepts simply. Mark credits this open, transparent approach and the ready availability of senior executives as the foundation of the many long-term customer relationships Computer Merchants enjoys.

Mark’s role includes directing an exceptional in-house training program that helps to support every Computer Merchants employee in providing the consistently high service levels our customers appreciate. He believes that creating a positive workplace, where staff feel empowered and happy, plays an essential role in maintaining Computer Merchants’ high customer satisfaction levels.

Mark is a graduate of the AICD. He became a part owner of Computer Merchants in 2005 and sees honest, straightforward communications as an integral part of the company’s philosophy that long-term reputation must always be placed above short-term gains.