Our Guarantee

When we founded Computer Merchants in 1979, our goal was to make buying used IBM and Sun hardware just like buying new gear - in every way but price. To make it work, we had to guarantee our equipment for our customers. Offer the same full Maintenance Agreement you get with new equipment. Make it easy for you to buy.

We’ve made this approach to doing business work for our customers for nearly 30 years. No secret, really - just three simple principles:

1. We eliminate the risk.
2. We cover you.
3. We do the work.

We eliminate the risk

Guarantee. Easy to say, hard to do. But we mean it.

We guarantee your second user IBM equipment will work like new. We eliminate the risk.

1. Buying a used IBM or Sun computer is a reliable option. Buying used computers and peripherals is - thankfully - not like buying a used car. Reliability is high because few components ever wear out. IBM and Sun systems we supply are guaranteed to perform like new units.
2. We tailor the best package for you, risk free. We can recommend the right new or used equipment for you in minutes. Each member of our sales team is fully trained in IBM and Sun systems solutions, and is backed up by our extensive and up-to-date library of reference and configuration manuals.
3. You don’t pay until your equipment is installed and working properly. Whether you’re purchasing a single display station or a complete installation with processors, all the risk is eliminated when dealing with Computer Merchants.

And that’s how we guarantee to eliminate the risk.

We cover you

You keep full maintenance cover. When you buy equipment from Computer Merchants, you can add it to your existing Maintenance Agreement.

Once the equipment is under a Maintenance Agreement, you are sheltered by its umbrella.

If the hardware develops a fault, or if you feel it is not operating exactly like a new unit at any time in the future, call your maintainer and they will be happy to fix it without further cost to you.

Your used system is guaranteed to work like new.

Now how many other second hand goods carry a warranty like that?

We do the work

We are able to respond promptly to your urgent needs through our nationwide warehousing network.

We take care of the transport through our specialist computer removal company. Your equipment comes professionally cleaned, wrapped and complete with appropriate cables, manuals and our guarantee of maintenance.

You don’t have to lift a finger.

Once your order is lodged, you can sit back and relax. Our Customer Service Team will coordinate all activities required for the successful installation of your equipment. See our 10 Step Process to learn how we handle an installation.