Is Customer Experience your New Business Battleground?
March 9, 2018
Teamwork, of course, begins with people, and from an IT perspective, that means equipping them to play their part.
Computer Merchants has a team of engineers ready and available to help you with your business. No need to hire your own full-time staff as you can leverage our technical staff when and how it suits you. Whether it be for one off projects, regular scheduled tasks or on-call support our team is available to help. In this edition we’ve profiled […]
While lithium-ion (Li-ion) batteries have been used commercially for more than 20 years in various applications, they typically haven’t been adopted as batteries for static data centre UPSs. This was mainly because Li-ion cells that provided UPS vendors with the right balance between price, energy density, power, safety, and reliability for static UPS applications simply […]
Today’s employees are connected to the Internet all day every day, communicating with colleagues and stakeholders, sharing critical information and jumping from site to site. Less than 20 percent of respondents from a recent survey Mimecast conducted, said they felt completely confident in their ability to spot and defend against these cyberattacks. In 2017, these […]
Businesses of every shape and size rely on their IT to keep them running. Technology is so crucial in the modern workplace and transforming your organisation into a modern digital enterprise requires the best support. This year’s Cisco Live highlights the heroes of IT, celebrating the importance of tech in business. Computer Merchants are excited […]
We see our business very much as a collaborative effort. Everyone in our business can contribute ideas – but it is more than that. The team at Computer Merchants works with our vendor partners, a network of experts from across the globe, and of course our customers. In 2017, our collaboration with our customers paid […]
Mobile computing is a hot topic lately and for good reason – as technology continues to evolve, the ability to work remotely is easier than ever. There are a few trends in this area that we see growing in the next few years. Connected everywhere, all the time The advent of mobility in the workforce […]
Mobility in the workspace can free up your staff and improve productivity and efficiency. However, it does also come with several new security risks that must be considered. As mobile devices become more common both on a personal and working level, it is crucial to ensure the right training and education for your staff, as […]
The increase of technology comes with both benefits and drawbacks. While we get to enjoy the best in tech and see the workplace transform, this evolution also comes with increased security risks.
Productivity and engagement in the office is a crucial factor to an organisation’s success. Thankfully, today’s tech makes workplace productivity easier than ever before.
Whether you have staff who work remotely, a workforce eager to go mobile or simply want your employees to be able to access business-critical information and applications anywhere, anytime, mobility is hugely powerful for companies.
Offices that look like something out of a sci-fi movie are no longer just a thing of fiction. The office of the future is now. Businesses are evolving rapidly and the workspace has transitioned to focus on flexibility and activity-based work. But what does this mean for your business? The age of “bleisure” A combination […]
The supermarket industry can be extremely competitive making efficiency and a positive customer experience crucial…
Just when you thought that data security professionals might get a break after a year focussed on big malware attacks, along come some new regulations that affect Australian organisations. Lucky IT security professionals like a challenge! In a move to improve transparency and beef up data protection for individuals, all Australian businesses with an annual […]
Summer and the festive season are here again, with warm days, sunny beaches, cold ales and for those that have been good, Santa. Computer Merchants’ will remain open right across the Christmas and New year period. Our office will be open for trading as per normal every work day, closing only for the public holidays. […]
In spite of the massive amount of hardware most of us deal with, some is just special. Those machines that just do what they’re supposed to, and keep on working when others around them fail…
If you are using V7R1 on one of your IBM i servers it is time to start planning on moving to a newer release. On the 30th September 2017 IBM withdrew V7R1 from marketing.
Computer Merchants has a team of engineers ready and available to help you with your business. No need to hire your own full-time staff as you can leverage our technical staff when and how it suits you.
Many of our clients are happy with their current hardware and don’t really want to renew it just yet. In the past, it has often been cheaper to simply upgrade to the latest hardware and accept the missed savings.
If there is one great technology lesson that we have learned time and again, it is the value of integration.
Note from Norm – Artificial Intelligence and Machine Learning – (ICT: Cost v Business Enabler Part III)
One of our most fascinating transformation explorations has been with Artificial Intelligence (AI) or Machine Learning. Whilst this project was something of an experiment, I am pleased to report that early in the project we are seeing promising results.
On the 3rd of May 2017 Computer Merchants unveiled it’s new look iNoc, a tool that we have developed to help us support you and your IT infrastructure.
To address the changing needs of today’s computer users and organisations, Humanscale has created a range of technology-integrated tools to enhance and support the modern computing experience.
If the challenges involved in managing your employees’ bandwidth, security, and mobility needs are keeping you awake at night, we’ve got some tough news: the rapid pace at which technology changes means those challenges won’t go away anytime soon.
No matter how big or small your on-premise IT footprint is, chances are it is mission critical equipment. StruxureOn represents a new wave in critical power and cooling operations.
Ransomware is a particularly insidious form of malware that holds its victims’ files hostage until a ransom – ranging from hundreds of dollars to hundreds of millions of dollars – is paid. An entire organisation can be crippled by a user’s mistake of visiting a compromised web page or executing Trojan horse email attachment. Data […]
Today, the office is no longer the four walls we work within but instead are about being able to work anywhere, anytime. Digital workplaces that are fast and secure are crucial for businesses to function beyond the brick and mortar. By deploying an end-to-end digital-workspace solution, you can simplify management, create mobility for staff, increase […]
When you’re reviewing new options for storage, it is always good to see what others have done. After all, when it comes to your valuable data assets, you want proof that you are going to get the right outcome.
In business, protection is the necessity none can live without. Whether it arises from the cost of insurance, physically resistant security or an alert and surveillance system, making sure protection has been engaged is a requirement of doing business. Data is no different, and yet organisations still to this day struggle to comprehend the importance, […]
Slow application delivery is still one of the bugbears of many organisations. In many cases, while servers have been updated, it is in fact another culprit that is slowing things down.
If only it were possible to predict when there would be problems in the IT environment that impact apps. Nimble Storage technology predicts and resolves 86% of issues1 before they become problems or impact applications.
This really is the era of the technologist. In our newsletter, we talked about how management is viewing ICT professionals in a new light. There is a growing realisation of the role that the ICT team can play in business success. We also shared our own key ICT projects, and the business transformation impact we […]
After ransomware affected more than 150 countries recently, IT security was thrust into the limelight. It wasn’t just in the data centre, or even in the boardroom. In the last week, we’ve heard a gardener, a delivery driver and a care worker discussing cyber-crime. The discussion has gone mainstream. This is because it affected so […]
If you’ve ever tried to work with a graphics-intensive app on a mobile device that lacks sufficient capability, you’ll know just how frustrating even simple tasks can be. While the mobile revolution has transformed work and study for most environments, those working with design, video or medical imaging have been chained to their desks. There […]
If you’ve been in a hospital recently, you’ll probably have noticed the number of devices that medical professionals use in patient care. And rather than deal with the logistics of taking the patient to the technology, in many cases it is possible to take the technology right to the bedside. But mobile devices can be […]
Computer Merchants has a team of engineers ready and available to help you with your business. No need to hire your own full time staff, you can leverage our technical staff when and how it suits you. Whether it be for one off projects, regular scheduled tasks or on-call support our team is available to […]
Many organisations we speak to say that IT has historically been viewed as a cost. Generally it is expected that each year IT delivers more for less. Read how ICT is most definitely a business enabler for Computer Merchants.
We are constantly looking for innovation in the marketplace. We are delighted to be working with Oper8, an organisation at the cutting edge of innovation. We are able to present our customers this month with an exclusive opportunity to view the latest in Cloud Edge devices, we introduce you to STULZ MDC Enabled by Oper8.
Recently, the heatwave in Sydney caused inexorable demands on data centres and their cooling systems. Now that the weather has finally cooled, we have to ask ourselves as data centre managers, did we do enough to install preventative measures?
The combination of mobile devices and cloud based applications is changing the way small and midsize businesses (SMBs) operate and how their employees engage with customers and business processes.
Remember when working on the go meant carrying a hefty laptop, and waiting until you got somewhere with a phone connection to go online? Thankfully, times have changed, and the improvements for today’s mobile workforce are rapid. This year, we’ve already seen new device announcements that are making our gadget addicts giddy with excitement. So […]
There are some terrific occasions on the Computer Merchants calendar, but for sheer size, content and adrenalin rush, it is hard to go past Cisco Live. Topping last year’s spectacular was no easy task – but Cisco delivered! Our booth, in the aptly named World of Solutions, featured a motor racing theme that reflected the […]
Cisco has reimagined high density Wi-Fi the way customers would want it. The fact that it works under intense interference conditions will be meaningful for those affected.
Security is one of the perennial concerns of IT professionals, and rightly so. The behaviour of attackers is evolving rapidly, and every organisation, from every industry, of every size, should be considered a target.
As the old saying goes, two heads are better than one – so clearly, workplace collaboration has been happening for a long time. The way we join forces and work together, though, is changing fast. Technology is giving us exciting ways to build teams.