Many of Computer Merchants’ customers are now utilising CM Live to add value to their business. In fact, a large number of those even log in daily to track their assets, renewals, active projects and system health.
The tool is unique to Computer Merchants and is a complimentary asset management tool managed locally.
CM Live allows you to track asset location, warranty dates, buy dates, end of life, and gives you a quick overview of what is in your IT hardware environment.
Renewals (previously Contracts) tracks your contracts, including when they are due for renewal, when they were first set up, and gives the user a simple view of every contract they are currently bound to. Computer Merchants use this tool to alert customers to expiring contracts, end of life equipment, and security or compliance risks that come with lapsed contracts.
Computer Merchants use a one-way agent to monitor system health on participating clients’ environments. This feature has reduced downtime, flagged system issues, and has saved our clients countless hours when dealing with system outages.
When undertaking a project with Computer Merchants, every ticket written by our customer service team is recorded in CM Live. This gives our clients a transparent view of how their projects are being handled, if there are delays and why, and minimises their liability.
Download the CM Live app on the App Store or Google Play by searching ‘CM Live’ or get in touch to organise a demo!