A big focus for Computer Merchants has always been continuous improvement. We’re here to deliver better outcomes for your business and to do that we are always looking at ways to streamline our own processes and create efficiencies which will deliver more to you.

Many of you will be familiar with ISO9001. It’s the international standard that specifies requirements for a quality management system. Organisations use the standard to demonstrate their ability to consistently provide products and services that will meet customer and regulatory requirements.

A quality management system is a set of policies, processes and procedures required for planning and execution in the core business area of an organisation. It essentially focusses on the areas that can impact the organisation’s ability to meet customer requirements.

Some of the main benefits of ISO 9001 certification include:

  • Better internal management.
  • Less wastage.
  • Increase in efficiency, productivity and profit.
  • Improved customer retention and acquisition.
  • Consistent outcomes, measured and monitored.
  • Globally recognised standard.

In 2017 Computer Merchants went through the evaluation process to determine whether our quality management system was appropriate and effective, while also looking for opportunities to identify and implement improvements.

At the end of the evaluation process we were excited to learn that we have mature and stable systems that have delivered to you over many years. Of course, there were a couple of suggestions for change which we quickly adopted to ensure that we stay on the path of continuous improvement.

Our business is always evolving, and by completing ISO9001 certification we see that we’ve taken another step towards being the partner of choice for you.


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