ISDN (the Integrated Services Digital Network) will be retired in Australia in 2019 with the arrival of the National Broadband Network (NBN), so it’s time to move to a SIP network to avoid issues down the line. Like most upgrades, this is about streamlining what your organisation uses into a more unified infrastructure with cost efficiencies.

But First,

What is SIP?

SIP, or Session Initiation Protocol, is technology that facilitates calls over data networks to other SIP users or into the public switched telephone network (PSTN). You may have heard the term ‘SIP trunking’, a direct connection between your business and an Internet telephony service provider (ITSP) which allows for Voice over Internet Protocol (VoIP), opening your business to video conferencing when you’re ready.

SIP is fast becoming more reliable than ISDN, and comes with benefits of greater speed, versatility and portability, which is why telco firms around the world are leading the switch.

Technology changes are never easy but serve to create opportunity for early adopters. For instance, a move to SIP rationalises communications into a single platform and interface.

Here are 3 easy steps to help your move to SIP:

1. Review to Renew

As with all technology migrations, your business needs to take stock of its existing IT. For example, how do your staff access data? How are incoming calls directed? How is your phone system set up? And, how does your messaging work?

In short, consider what hardware your team is working with right now and if it needs an upgrade. Keep in mind that older PBXs might function with SIP, but your business could be better off with IP phones. Would your business benefit from cloud-IVR, or voicemail to email capability? It all depends on your business goals.

2. Talk to An Expert

As with any adoption of new technology, moving to SIP will require some business disruption, so Computer Merchants are committed to providing expert advice to guide you through the new technology and smooth your migration.

Solutions Consultant at Vocus, Emil Gharibadeh says that planning the change is essential because you don’t want downtime that leads to a poor experience for your customers.

“It’s important to think ahead,” says Emil. “If your review shows your business can support the migration to SIP, that’s great. You can put a plan in place. Lean on the previous experience of your telephony provider to get you where you need to be, faster and without any fuss.”

Computer Merchants works closely with Vocus to provide the highest level of support and expert advice on any area your business is struggling with.

3. Choose the Right Network

Your network is the glue, so it’s crucial that your business is connected in a way that meets its goals. SIP presents an opportunity to make this happen – to revolutionise your communications with a more flexible, scalable technology that offers immediate benefits.

Computer Merchants works with a range of network providers and Vocus to ensure that when you have a problem you need only pick up the phone.

If you have any questions about making the move from ISDN to SIP, or simply want to know more about how your business can improve its communications, reach out to Computer Merchants on 1800 777 111 or Click here!

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