A shift in consumer demand for after-market service and support for Audio and Video Conferencing and Telephone / Unified Communication Headsets
Businesses have shifted over recent years from Capital Expenditure (Capex) models to Operational Expenditure (Opex) models, as seen in various industries which are moving to subscription models, managed hardware, and as-a-service offerings.
An increased focus on service when selecting a supplier has been determined by ease of access of products, readily available help for the right product selection, warranty, and post-sales warranty procedures.
Ensuring a no-headache, easy to use product in Telephone Headsets at a financially feasible price point is integral to the contemporary day-to-day work schedule in a fast-changing office market; however, after-market service and on-going support has a negative impact when things don’t work for the reception desk or office worker and increases productivity cost.
Headsets and associated software and hardware capabilities have developed over time and hence, care and management must also change. With a managed headset offering through the Amortiser program, businesses can now enjoy on-going support from vendors with years of experience and off-site expertise, which can provide the ability to enjoy technical support, maintenance service, and headset management scalable to business’ needs.
To ensure new products are used correctly (pairing/installation/troubleshooting) it is important for businesses to have dedicated help. With a 24/7 portal, businesses can now manage their headset assets online and lodge help support tickets; this allows truly seamless Headset management for true mobility and enables around the clock work environments.
Similarly, a managed audio and video conferencing Amortiser program can be custom developed to allow businesses to become truly mobile and reduce travel costs, which in turn causes productivity costs to be minimised without taking major capital expenditure.