How We Can Help You In These Challenging Times

Challenging times

Everywhere we go it seems that the news is rather bleak with regard to the global economy. Most of the commentary is reporting on past events (the majority being about losses instead of gains) and very little being able to provide help or insights into the future.

Our business relationships are much like our personal relationships

For example, when things are good we always seem to have a lot of friends. It’s when times are tough that you realise who your friends really are. With this analogy I am clearly reminded and comforted of how mature and experienced our customers, partners and staff are.

All of us have experienced challenging times in the past, learnt a lot, implemented improved processes and procedures and we have come out the other side better for it. Here at Computer Merchants our sights are clearly set on the future and we have you in that picture.

Just as we want to grow our business, we want to help you grow your business

Some of you know us very well, others not as well. For those that are not across all the things we offer, I thought it pertinent to bring to your attention some of the ways we can help you and the bottom line of your business in these challenging times.

How we can help you improve your bottom line:

1. Buy your old equipment – If you have redundant equipment we would like to know what you have and hopefully we can purchase it from you. This includes servers, networking equipment and devices. It is very satisfying being able to have customers become suppliers and pay you money. Trading back your old hardware can help offset the cost of the upgrade that you need to undertake.
2. Experience – Computer Merchants turns 30 years old in 2009. Our sales team is experienced with an average tenure of over 7 years per person, something we are very proud of. They are very apt at providing fast, accurate, friendly and helpful information around your ICT budgeting and planning needs.
3. New and Used – Not only can we help you move your business forward taking advantage of the latest technologies we can also help you with your end of life systems that require that upgrade until you do your next infrastructure refresh.
4. Rental - As projects can be delayed sometimes you need to prop up existing infrastructure while you wait to implement your new systems which are either outside your budget or perhaps you have a project where it suits to do it outside the balance sheet. We can offer short to long term rental solutions.
5. Leasing – With available credit freezing up we have partners like IBM Global Finance that are ramping up the funds available to help you get your projects through.
6. Guarantee you are happy with the end result – As per our “Plain English Sale Conditions” we guarantee you are happy with the end result. What this means is we don’t expect payment until you have received the goods and confirmed that what you ordered is what you have received and that it is in good working order. Besides giving you peace of mind it also helps your cash flow.
7. Customer Service – Our customer service team is extremely experienced in getting your equipment to you and installed. Our friendly service is backed up by systems and processes to ensure important things happen, like keeping you informed, using the right packaging materials and quality assurance. We want to make sure the experience is one you will want to come back for as well as saving you time and money.
8. Technical Help – We field many questions from customers who have a technical query, many times we are able to provide the help you need from one of our engineers. If we don’t have the answer we have always been able to point you in the right direction or find the answer for you.
9. FREE CALL – 1800 777 111. We even pay for the phone call.

I wish you and your business all the success for the remainder of 2008 and onwards into 2009. If there is anything I can do to help please feel free to call me personally on 1800 777 111 or 0447 777 111.

Norm Jefferies
Managing Director