I Just Received My Machine - Who Will Unpack It?

I just received my USED machine - who will unpack it?

Over the years, Computer Merchants have worked closely with freight company Hi-Tech Express to ensure that your equipment is handled with the highest care.

If you’ve received a machine from us lately, you may have noticed we are using a new kind of carton called a telescopic box. With every machine that is on a skid or a pallet we will be using these cartons and a ‘Rite on Site Service‘. This means:

• your machine will be placed exactly where you need it (eg your computer room),
• unpacked at the site by the Hi-Tech personnel and
• all the packing materials taken away for your convenience.

Some of you have already experienced the benefits of this service and we thank you for letting us know what your experience was like.

Our Hi-Tech Express Success Stories

Amanda Ford at SAAB mentioned how impressed she was with the professional service provided by Hi-Tech Express when they took delivery of a server earlier this year. Amanda rated Hi-Tech Express as impressive when it came to handling IT equipment.

“The Hi-Tech personnel followed instructions by taking the server upstairs and into the exact room it was needed”.

Amanda says it saved her and her colleagues the hassle of moving the server themselves and for this they were extremely grateful.

Paula at Consolidated Bearings also wanted us to know how happy she is with the service provided by Hi-Tech Express.

“The Hi-Tech personnel always come in with a smile on their face.”

We really appreciate your feedback as it’s important to us that you’re happy with the end result!

I just received my NEW machine - who will unpack it?

IBM classes most of its equipment as “CSU”, or Customer Setup. This means you are responsible for:

• the unpacking,
• the positioning of your equipment and
• removal of all packaging.

The important question is “Would you like to change that?”

If you answered yes, we would be very happy to provide the same Rite on Site Service you receive when purchasing a used machine!

Please let us know if you would like this service. All you need to do is to contact Danielle or Renée in Logistics on 1800 777 111 or 09 307 0520 for our New Zealand customers.