Budget Guide
IBM Support LineIBM has always set the standard for high quality software Support Line Services
Just a reminder, we can now tailor your support line services to suit your critical business needs. With a choice of business hours or 24 x 7 coverage, Support Line can be accessed via local telephone or electronic services. IBM has an extensive electronic support capability, providing your support personnel with electronic delivered services.
Support Line delivers fast and accurate assistance with:
- Usage and installation questions
- Product compatibility and interoperability questions
- Interpretation of product documentation
- Diagnostic information reviews to help isolate the cause of a problem
- Configuration samples
- IBM and multivendor database searchers
- Planning information for software fixes
- Code related problems
- Defect support
Supported products include operating systems (AIX, OS/400, OS/390, Linux, Microsoft Windows) and supplied software middleware and database products such as DB2 and Websphere and third party software products. For a full list of supported products visit the IBM Support Line Supported Products List.
Computer Merchants is able to offer these services through IBM as both pre-packaged and customised solutions. Call us on 1800 777 111 for more information.
