Norm Jefferies Maps Out The Future For Computer Merchants
In our last newsletter we said farewell to David McDade who retired after 22 years. As we move forward I would like to share with you our vision so that you know what to expect from us in the future.
We have learnt over the last 28 years that our success has been built on the values in our mission statement and it is from here that we will be moving forward into the future. Our mission statement is:
“Delivering great personalised service since 1979, our people, values and systems guarantee you are happy with the end result.”
We attribute our success to having great people who have a high standard of values and we provide our people with the systems necessary to support them. In a nutshell, for us to deliver great service to you our customer, along with our suppliers, we as business owners need to provide good service to our management team and staff by looking after and caring for them, just as we have for the past 28 years. Looking forward our vision is to continue and extend the personalised service we have always provided.
Part of this will involve additions to our sales team. Our award winning System i team (last year we won the IBM System i Business Partner of the Year 2005 and this year we took it up a notch by winning Best IBM System i Performance Asia Pacific 2007) will grow from six to seven members.
Our growth in recent years across the rest of the IBM brands resulted in Computer Merchants winning the National IBM Reseller of the Year 2006 for the Systems and Technology Group. Consequently, our System p team will soon grow from four to five members.
At a time when green is more topical than ever I am extremely proud to report that our oldest business (computer brokerage or computer recycling) continues to grow from strength to strength. Our SUN brokerage business continues to break records year on year enabling the SUN team to soon grow from two to three people. We will also extend further into CISCO and HP so that we can deliver a broader range of products to you.
In addition to expanding our sales team, we will continue to invest in our existing staff (through ongoing training) and in enhancing our systems. The entire team at Computer Merchants is dedicated to not only meeting, but exceeding your expectations. We are keenly aware of our first responsibility as listed in our Plain English Sale Conditions, namely: “TO ENSURE YOU ARE HAPPY with the end-result”.
I would like to take the opportunity to thank all of our customers and suppliers for the support you have given us. I wish all of you the best for the 2007/2008 financial year and we look forward to assisting you anyway we can. If I can be of any assistance to anyone now or in the future. I’m always available at work on 1800 777 111, 09 307 0520 for our New Zealand customers, or on mobile +61 417 733 522.
Yours sincerely
Norman Jefferies
Managing Director
