Global Service

There are many reasons to call in our Professional Services team. Sometimes it makes sense to bring in experts to manage a major project when you simply lack the available time and resources or need specialist skills. Other times, it may be that investing in the right expertise in the design and configuration of a venture pays off in getting it right first time. Our professional services experts can also benefit a variety of undertakings including OS and firmware updates, system implementation and migration, health checks and troubleshooting. 


All kinds and sizes of organisations can benefit from having access to additional skilled personnel from time to time, from Australia’s largest companies to smaller organisations seeking to present a professional image. In fact, some of Australia’s best known businesses rely on Computer Merchants to get the best from their technology resources. Our position as an IBM Premier Business Partner is complemented by an extraordinary resource of professionals skilled in multiple, mixed environments. 


Whether you need to resolve a specific problem or to bring in some extra skills to improve your results, our certified engineers can deliver the enterprise class solutions you need. Professional Services options include pre-paying for blocks of ten or more hours so that you can easily plan costs, or via a best effort time and materials contract that covers all you may need. Every project has a confirmed scope and deliverables from the outset. Whether a major project or a small but essential piece of your environment, you will be supported by a dedicated customer service expert who ensures that you are always informed of progress and never have to chase suppliers. 


Contact us to find out how we can help you.