Tag: success stories

A quick note to let you know that you can host your iSeries disaster recovery (DR) system at our premises. Success Story Recently a customer purchased a high availability solution from us for their IBM iSeries environment. This involved Maxava HA software licenses, installation and setup of the Maxava HA software and associated ongoing maintenance. [...]

In under 2 hours the systems were completely backed up available for the customers again.

One of our valued customers needed our assistance They needed to ship an iSeries 520 server from their South African office to their office in Sydney, so they engaged our expertise to arrange this. Computer Merchants were very happy to oblige since we ship equipment all over the world on a day to day basis. [...]

Q: How many engineers does it take to change a light bulb? A: Well, there are so many aspects that need to be considered when changing a light bulb. We must firstly take into account the amount of light that is required by the light bulb, which of course will depend on the tasks that [...]

VMware Certification For Computer Merchants As many of you would know, virtualisation is a very hot topic at the moment! Just recently, five members of the Computer Merchants Sales team attended the VMware Sales Professional (VSP) training course. The course was structured to educate a business partner on how to provide a virtualisation solution based [...]

If there is an alternative available, we’re happy to offer it We always take the time to understand your needs and what you are trying to achieve. We don’t expect you to be the expert in feature codes and part numbers - that’s something we can do for you. Instead, tell us what you want to do, and let [...]

Who do I go to for sourcing hardware in the USA? We are opening a store over there for the first time and it’s a big country, who can I trust? This was the question posed to us at Computer Merchants by a customer looking for a hardware supplier abroad. The answer? Computer Merchants of [...]

Do you want to keep ‘green screen’ functionality but have an easier to use, more modern system? Many System i customers have applications that are developed in-house using RPG. We know of one case of a customer’s application which provided excellent coverage of their corporate distribution and manufacturing requirements. However, some of the specific challenges [...]

Success Story Our engineer Richard recently had the pleasure of travelling to Papua New Guinea to work with the great people from Bank South Pacific at their Port Moresby office. Richard was responsible for the installation and set-up of their new i570 Power 6+ System i, with 2 Frames, 5 LPARs and over 5 TB [...]

A common question asked by our customers is “do we rent equipment?” The answer is YES! We typically come across a demand for rentals in the following situations: 1 – Flexibility We currently have customers that are renting complete machines from us. Success Story One example is a customer whose business was expanding meaning their [...]

At Computer Merchants, we’re able to help customers get the performance they need and save money by buying refurbished Mainframe systems instead of buying new units. Success Story  One customer recently needed to move a Mainframe workload from unsupported hardware to a new system, but the price of a new Mainframe server made this prohibitive. [...]

A little while ago we realised, from our customer feedback forms, that many companies were stuck with older generation System p hardware. This was mostly due to cost of upgrade and migration issues. These systems also had high maintenance costs due to the hardware age – in fact, maintenance was ranging between $10k – $50k [...]

Did you know that Computer Merchants can courier equipment anywhere in the world? All Computer Merchants customer service staff are highly skilled and experienced in the procedures and paperwork involved in shipping goods overseas. This means that Computer Merchants is a “one stop shop” and you don’t need to worry about liaising with freight companies [...]

Success Story We recently had an email from a very happy customer who had bought a new IBM System i model 525 from us to replace his AS/400 model 720. Here’s an edit of what came through: Good afternoon Norm and Warwick, Well you have sold me a dud!!!!!! Now that I’ve got your attention… [...]

Quite a few of our customers have business units in both Australia and New Zealand, so we receive numerous calls from our customers in Australia asking us to help them source equipment for their NZ business, and vice-versa. It doesn’t matter whether it’s Australia or NZ, or whether it’s new or used equipment you’re after, [...]

If you are in a position where an upgrade or refreshment of equipment is due and you are considering your DR plan we can help you. We have completed several of these types of installations recently and with the right planning it is very easy to manage. Each situation is of course different. We ensure [...]

The i515 proved to be a life saver for one organisation recently when their 9406-170 almost ground to a halt.

Like most of us, the time comes when we need to upgrade our machine and often our first thought is how much is that going to cost me? Let’s face it, if I’m buying some new equipment, I naturally expect it’ll cost me money. Well, that’s not always the case. Success Story Recently, we had [...]

Too many projects on the go at once? Not enough money to go around to complete all the projects? Sound familiar? Success Story We have recently been able to buy approximately 18 months of time for a customer, saving them from the dilemma of what to do when they don’t have the budget to purchase [...]

A number of our customers find that they need to upgrade their System i server but they don’t have the budget for a whole new server. They often find that they can “buy some time” inexpensively by purchasing a processor upgrade for their existing machine. By spending a bit of money now they can further [...]

At Computer Merchants, we are committed to ensuring that your installation is completed to your absolute satisfaction We will ensure that we provide every assistance to make sure you’re “completely happy with the end result” as our standard Plain English Sales Conditions state. Our systems have been developed over many years to make sure we avoid [...]

Success Story  We received a phone call late last year from the University of South Australia asking about the Sun V880 System Boards that we had offered to many of you several months earlier. The guys at the University were concerned that as they had all of their maintenance with Sun Microsystems, they might not be [...]

Success Story  Recently one of our customers was looking for a Sun E420R. He had a tight budget, so to try to meet his financial constraints, I asked my co-workers to look for a machine locally. By purchasing a machine in Australia we’re able to save on the cost of freight. Our Customer Record Management system [...]

In recent years there has been increasing demand from our customers to receive our purchase and sales agreements via email. You will be familiar with this paperwork from when you have either purchased equipment from us or we have bought your redundant gear. This paperwork is produced from a contract system which runs on our [...]

It was Wednesday morning and a customer in Fiji urgently needed a part that had to be installed that weekend. The part they needed was in our stock but when we checked all of our regular channels, no freight company could guarantee delivery to Fiji by Friday. Success Story About 6 years ago, we used [...]

Where do you go when your old parts fail? Sit back and have a think of what would happen if a server or tape library, or just a piece of older hardware fails. Success Story Recently a customer contacted Computer Merchants because they had a failed power supply on one of their machines. Within one [...]

Just like you, we rely on our IT systems to support our business objectives Without these systems we may as well turn off the lights and go home, as it is almost impossible for us to operate without them. In the mid 1990′s we decided that we needed to implement a Disaster Recovery plan. We [...]

Wasn’t it a great catwalk model that was once quoted as saying “I don’t get out of bed for less than $10,000″. It sometimes seems as if this is the case for many IT companies who will bend over backwards if it looks as if a big deal is on the table, but at other [...]

I just received my USED machine - who will unpack it? Over the years, Computer Merchants have worked closely with freight company Hi-Tech Express to ensure that your equipment is handled with the highest care. If you’ve received a machine from us lately, you may have noticed we are using a new kind of carton called a [...]

What Is Orphan Data? (and why you need to know about it) Orphan data is the data that is created after your last back-up. If you experience an outage on your IBM iSeries system, then this data will be lost because it has not been backed up to tape. The questions you should now ask yourself [...]

That’s a question we often get asked here at Computer Merchants. The answer of course depends on: where you are, what you’re after and what we have in stock at the time. There have been many times when we’ve helped a customer get out of a sticky situation. Here’s a recent example involving an Auckland [...]

Many of you are now familiar with the first clause of our standard Plain English Sale Conditions To ENSURE YOU ARE HAPPY with the end result. Judging by the feedback we are receiving from customers who have purchased the new i5 Series machines, this certainly is being met. Here are a few brief customer comments on [...]

As you know, we like to keep in regular contact with you throughout the year. Often our calls are to see if you may be interested in a certain product that we know would be of use in your particular situation. We try to keep an updated record of your equipment base so that we can make [...]