New Service Request Customer reports a fault What to have ready before calling: Contact name – First and last name Site address Machine make and model number Serial number of machine(s) Description of fault Call Post Sales on 1800 041 267 for Australia and 0508 770 506 for New Zealand Report Fault using the above [...]
Read More escalation process, service request, tips
Do you have trouble tracking whether your IBM Server equipment is under maintenance? Are you unsure of the end date on your current hardware maintenance or service pack? There is a quick way to check, but you will need the following information: Machine Type (e.g. 7945) Serial Number (e.g. 1234ABC) With the above information visit: [...]
Read More lease, tipsMany companies have been successfully using legacy ERP systems to support their business operations in manufacturing, wholesale and distribution. Most of these systems have been in place for many years, despite changes in vendor ownership. Although the ERP transactions continue to support the business, many companies have been assessing the shortfalls of their systems versus [...]
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Renewing your Software Subscription and Support (may also be referred to as Software Maintenance) is one of the most cost-effective ways to protect your software investment. It saves you time, it saves you money, and it ensures your uninterrupted access to vital technical support and product upgrades – features that can make a real difference [...]
Read More tipsWith the outlook getting worse week after week, we have to start thinking about areas of our ICT infrastructure where there may be wastage, and how we can generate greater efficiencies to help the business produce savings. Here are a few quick tips suggested by Par Botes, CTO, EMC Asia Pacific and Japan. Eliminate the [...]
Read More tips, virtualisation, VMware, x86If you are contemplating upgrading to HMC Code 7.3.3., here are a couple of tips that may assist you when you perform the install. After you have imported your system plan or created your LPAR’s, you may get this error when you open up a 5250 console session: HMC not configured for this LPAR and [...]
Read More backup, HMC, LPAR, Power 6, tips, upgradeWith the technology advances such as server consolidation and higher processor power, within smaller footprints comes a side effect – heat! There is a lot of cost involved with adding additional air conditioners and building/remodelling data centres to accommodate for this additional heat - not to mention the effects that this can have on the environment. [...]
Read More air conditioning, tipsNot only does the POWER6 processor provide a greatly increased processing rating, but has also gained recognition in proving that it is far more efficient in the way it uses power to run. The POWER6 processor has several new features, including: power trending, power saver mode, and thermal reporting. So what do these features do [...]
Read More Power 6, tipsThis month we added another newsletter to our web site from the print archives. This time, we’re revisiting December 2005. Highlights of December 2005 IBM iSeries Technical Update 2005 Hardware Management Consoles – A One Minute Guide IBM Support Line How To Reset The Dedicated Service Tools Password Buying Hardware From Computer Merchants How We Streamline [...]
Read More 2074, consoles, HMC, iSeries, refurbished hardware, RS/6000, tips… make sure you send us the hardware configuration We often receive calls from our customers asking us to make an offer to purchase a server they have finished with. In order for us to correctly value your server and find every item of value in the server, we need to get the server’s configuration. [...]
Read More sell your computer, tips
