Since Computer Merchants was established in 1979 (the year of the Walkman and VisiCalc, the first computer spreadsheet), our experts have come to grips with the ever-accelerating rate of change in our customers’ data centres. While we may be very glad that today’s storage devices don’t occupy entire rooms and our smartphones weigh less than a brick, there are a few things that remain reassuringly constant:

  1. No matter how exciting the technology, it doesn’t guarantee it will fit in your business plan. Over the years there have been all kinds of promises made about new products – some justified and some, well, not living up to expectations. We often find our role as a sounding board for our clients about new developments is as valuable to them as the projects that do make the cut.
  2. Logistics matter. A lot. It is always worth checking how ordering and delivery will be managed before signing on the dotted line. One of the most frustrating ways that project deadlines are blown or budgets busted is when everything is held up for one delayed product. That is one of the reasons we assign a customer service specialist to oversee each project, so that you don’t find yourself endlessly chasing deliveries.
  3. It pays to look ahead. Whether you’re paying for products or expertise, looking at the long-term cost can make ‘cheaper’ options look decidedly expensive. We can recommend some excellent TCO tools to help determine the best technology choices.
  4. Work with partners that invest in their people. Computer Merchants’ Marketing Director Mark Loparow says that, ‘When people feel supported and equipped to do their work, they are happier and more invested in their customers’ outcomes. We have never regretted investing heavily in our people and the processes that support them because it is repaid over and over again in customer loyalty and trust.”
  5. Don’t trust promises without proof. All good vendors, partners and specialists are happy to demonstrate capabilities and answer your questions, as many times as you need. After all, it is your company’s key systems you are entrusting to them so it is perfectly reasonable to expect them to earn that trust.

Got something to add to the list? Let us know. Want to know more about today’s technologies (or to chat about how best to deal with your legacy systems)? Give us a call.

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