Your Product Arrives With The Right Cables – GUARANTEEDCables – what’s in the box?
Having the right cables shipped with your order is an obsession for us. I think we’d all agree it’s the difference between a hassle free customer experience and a headache. That’s why at Computer Merchants, it’s a point of pride that we guarantee your product arrives with the correct cables.
The process we use is simple but sound.
We have an internal check list that must be signed off by the production team and the sales rep to ensure your order is comprehensive, and has all the correct cables that are required. In some instances a server or other item (such as a tape drive) is requested to ship out by itself. Well, we won’t let it go out without questioning the sales rep first that the customer has all the required cabling!
And we’re not talking about just any cables either. All of our cables are 100% guaranteed genuine cables, which are additionally guaranteed for maintenance. The bottom line is this: we only ship genuine cables – unmarked cables are discarded.
We even try to identify the exact length of cable suited to each customer.
For example, if you need a 10m cable, we’ll try to send you a 10m cable! Not two 5m cables with a mid-way adapter or a 30m cable.
Did you know that before your goods leave us, they are:
- Checked via our final quality control checklist (this covers technical, sales and warehouse quality control)
- Signed off by an engineer
- Packed correctly
- Signed off by sales staff
If you have any queries or comments about cables, please call Matt Neilson in Production on 1800 777 111
