All our customers, from small local specialists to some of the world's best-known names, know that they can expect something special from Computer Merchants. Our IT services and solutions position them to thrive in the digital economy.

From servers, storage and networking to managed and professional services, cloud and as-a-service solutions, Computer Merchants is well-equipped to guide your digital transformation. Every project, no matter how big or small, is managed by our exceptional customer service team. Many of our staff members have been with us for many years, offering the skills and expertise to ensure you get the results you deserve.

Our customers don’t just depend on Computer Merchants to help them get the most from technology; we act as partners in the truest sense. In fact, our CMLive portals even allow you access to our systems of record, so you always know your project, system and support status. Our aim is to make IT easier for your organisation, so you can achieve more.

Our Systems

Since 1979, we have been creating innovative IT solutions that align with our customers’ unique situations and ambitions. We have retained detailed, accurate systems of record throughout. Now, we give unprecedented, transparent access to information about current and historic projects, meaning you can know everything we do about your purchases and support arrangements. We don’t believe in keeping secrets – partnerships are about trust and communication.

Working with Computer Merchants is different. For every project, we listen to your business objectives, learn about your challenges and assess your environment. Only then will we present you with our recommendations. These are not just theoretical options though. We’ve invested in premises with an exceptional collaboration space, where we can demonstrate what any given solution may look like in your own environment. This means you can make decisions based on proven real-world plans, not just ideas that sound good on paper.

Need an IT partner who puts your business needs first? Contact the friendly Computer Merchants team today.

Brokerage

With a worldwide network of more than 400 equipment brokers, Computer Merchants can buy, sell, trade, rent and lease an impressive variety of machines to suit your needs. You do not always have to purchase up-front; for short-term, seasonal or speculative business projects, why not let us compare the overall cost and time each option entails?

Sometimes, as your business direction changes, you may no longer have a need for equipment that still has life left in it. Computer Merchants equipment specialists can look at your resale options, and sometimes even acquire it to add to our own stock. After all, it’s always good to have a little more financial flexibility for that new project you’re working on.

If you don’t want to sell or trade and are instead looking to decommission an item, we can help you do so in an environmentally responsible way. The choice, use and disposal of IT infrastructure all have an environmental impact. The good news is that environmentally responsible IT practices can actually be good for your budget! Lower power use, decreased footprint and recycling of equipment are all possibilities worth exploring. In fact, we’re Australia and New Zealand’s IT recycling experts.

Want to learn more about brokerage and what to do with unwanted equipment? Talk to us about how we can help.

Our Policies

Plain English Sales Conditions

By signing a Sale Agreement with us (Computer Merchants), you (the Purchaser) agree with the list of joint responsibilities below.

Our Responsibilities
  1. To ensure you are happy with the end result.
  2. To supply and deliver the products / services as agreed on the Schedule.
  3. To guarantee you clear ownership after payment is received in full.
  4. To notify you, that if you are financing this equipment and Computer Merchants have introduced you to the financier that Computer Merchants may receive a benefit / incentive from the financier.
  5. To provide manufacturer’s warranty on all new products.
  6. To honour all warranty and maintenance guarantees in a timely fashion.
  7. To cover all risks on the equipment up to delivery of the products.
  8. To remove at our cost, all downgrade/removed parts resulting from upgrades.
Your Responsibilities
  1. To ensure the products / services will do the job you want, before signing the agreement.
  2. To ensure you have adequate maintenance / warranty cover.
  3. To inspect and test the products within 7 days from delivery.
  4. To arrange and pay for any software licences you need to run the product.
  5. To give consent to point 4. in our responsibilities.
  6. To pay for the products / services within 30 days from invoice.
  7. To grant us title to any downgrade / removed parts resulting from upgrades.
  8. Not to hold us liable for any damages or injuries due to use or misuse of the products / services.
  9. To acknowledge that our liability is limited to the cost of replacement products / services or equivalent.
  10. Not to assign this Agreement.
Intellectual Property

If an order includes software or other intellectual property, such software or other intellectual property is provided by us to you subject to the terms and conditions in the applicable licence agreement.

Our Certification & Accreditations

Every single one of our people, from administrative and logistics staff to technology specialists, is an expert when it comes to customer service. We place our clients’ needs at the forefront of everything we do, every single time. Of course, we also have a wealth of technical expertise that all kinds of businesses depend on, backed by certifications from the world’s leading vendors.

VMware
  • VMware Technical Sales Professional 5 (VTSP 5)
  • VMware Technical Sales Professional (VCP4)
  • VMware Sales Professional (VSP 5)
IBM
  • IBM Certified Technical Sales Expert – Power Systems with POWER7
  • IBM Certified Technical Sales Specialist – Power Systems with POWER7 and IBM i
  • IBM Certified System Administrator – IBM i 6.1
  • IBM Certified Systems Expert – Virtualisation Technical Support for AIX and Linus
  • IBM Certified Systems Expert – High Availability for AIX Technical Support and Administration
  • IBM Certified Technical Sales Specialist – Power Systems with POWER7 and AIX
  • IBM Certified System Administrator – AIX 7
  • IBM Certified Specialist – Power Systems Technical Support for AIX and Linux
  • IBM Certified Specialist – PureFlex Technical Support
  • IBM Certified Specialist – Storwize V7000 Technical Solutions
  • IBM Certified Specialist – Midrange Storage Technical Support
  • IBM Certified Specialist – Midrange Storage Sales
  • IBM Certified Specialist – Enterprise Storage Technical Support
  • IBM Certified Specialist – System x Technical Fundamentals
  • IBM Certified Systems Specialist – System x Server Family
  • IBM Certified Specialist – System z Technical V5
  • IBM Certified Deployment Professional – Tivoli Endpoint Manager V8.2
  • IBM Certified Deployment Professional – Tivoli Storage Manager V6.3
  • IBM Certified Deployment Professional – Tivoli Storage Manager FastBack V6.1.1
  • IBM Cloud and Smarter Infrastructure Storage Sales Professional
NetApp
  • NetApp Sales Professional
  • NetApp Accredited Technical Sales Professional
  • NetApp Accredited Technical Sales Professional
EMC
  • EMC Storage Engineer
Cisco
  • Cisco Small Business Engineer Certification
  • Cisco Small Business Account Manager Certification

Whatever your industry, no matter the size of your organisation, we have the skills and experience to achieve the outcome you need. Want some specialist skills to support your IT team? Talk to Computer Merchants today.

Our Partners

Want to learn more about the Computer Merchants team?

View Our People below or contact us for more information.